Terms & Conditions

Version 2026-10-22 · Updated 22 October 2026

1. Scope

These terms apply to purchases of Wobli products and, where relevant, individually agreed custom 3D-printing work. Standard online delivery is offered within Switzerland only. Customers elsewhere must contact Wobli to discuss a separate arrangement; entering a foreign address does not create an offer of international shipping. Customers must have the capacity to enter the transaction or obtain a legal representative’s consent where required.

2. Products and 3D printing

The product description identifies the item, price, availability and any stated material, dimensions, safety instructions or intended use. Minor layer lines, texture differences and small cosmetic variations are normal features of 3D printing; photographs and screen colours may differ slightly from the finished object. This does not excuse defects, unsafe products, missing promised characteristics or material departures from the description. Follow the product’s care and safety instructions and use it only for its described purpose.

3. Prices, sales and promo codes

All prices are in Swiss francs (CHF). Wobli is not registered for Swiss VAT and does not charge or separately display Swiss VAT. Product prices, applicable discounts, shipping costs and the final amount are shown before payment. Prices and availability are verified by the shop. Only one promo code may be used per order, subject to its stated conditions, expiry, remaining uses and the availability of any free item. The checkout summary shows the benefits actually applied and the amount payable before you confirm payment.

4. Ordering and payment

Add items to your cart, sign in to a verified account, choose delivery or pickup, check and correct your contact details and order, and accept these terms, including the cancellation, return and refund provisions below. You can review the final amount and go back to delivery details before submitting payment. Submitting payment is a binding purchase request; the shop order is confirmed when successful payment has been verified by Wobli. An unpaid, failed or abandoned checkout is not a paid order. Confirmation is shown in your account and sent by transactional email.

Stripe processes payments using its payment interface. Wobli does not receive or store your full card number or card security code. If a confirmed payment cannot be fulfilled, Wobli will contact you and arrange the refund due; you are not required to accept a substitute product. Do not pay again merely because a confirmation is delayed: check your account or contact Wobli first.

5. Shipping and pickup

Standard shipping within Switzerland costs CHF 4.90. Shipping is free when the eligible merchandise subtotal reaches CHF 50.00, calculated using current product sale prices before any additional promo-code discount. A free promo item does not add value towards that threshold. A valid free-shipping promo may also remove the shipping charge. Local pickup is free; Wobli communicates the pickup location and arrangements through checkout or order confirmation. The amount displayed and accepted at checkout applies to your order.

6. Preparation, delivery and preorders

Standard products are normally prepared within approximately 1–3 business days. Delivery within Switzerland is estimated at approximately 1–3 business days after dispatch. These are estimates, not guaranteed dates; availability and the product description may indicate a different lead time. Preorder estimates are shown with the product. Preparation and delivery dates for personalised or custom work are agreed individually. Wobli will inform you of significant delays and discuss the available options, without limiting remedies available under applicable law.

Operator and contact details

Wobli is operated by Michal Wikiera as an individual, not as a separately incorporated company. Business postal address: Av. de la Gare 31, 1022 Chavannes-près-Renens, Switzerland.

contact@wobli.ch · wobli.ch

7. Cancellations, returns and refunds

Wobli does not offer a general voluntary right to return a correctly supplied product solely because you change your mind. You may request cancellation before preparation or production begins by contacting contact@wobli.ch with your order number. Once preparation or production has started, cancellation may no longer be possible, particularly for personalised or made-to-order work. Where your account offers online cancellation and the system confirms it, Wobli honours that cancellation, including any more favourable cancellation option offered by the shop.

An approved or legally required refund is normally returned through Stripe to the original payment method. A cancellation request, a refund initiated and money credited by your bank are different stages; bank and payment-provider processing times vary. Do not send goods back before obtaining return instructions. For any individually agreed change-of-mind return, Wobli will state the conditions and return costs in advance. This voluntary-return policy does not restrict claims for defective, damaged, incorrect or undelivered goods, or any mandatory rights.

8. Defects, damage and statutory rights

Inspect your delivery and notify contact@wobli.ch promptly of defects, damage or incorrect items, giving your order number, a description and useful photographs where possible. Wobli will examine the issue and provide the remedy due under applicable Swiss law, including replacement, a price reduction or a refund where applicable; repair may be agreed where appropriate. Statutory defect claims for new consumer goods are generally subject to a two-year limitation period from delivery. These terms do not exclude mandatory consumer protections, product-safety obligations, liability for intent or gross negligence, or other liability that cannot lawfully be excluded.

9. Custom Lab and model rights

Submitting a model, suggestion or message is a request for review, not an order or an obligation to print. The scope, price, preparation time and any specific conditions must be agreed before work begins. You retain your rights in submitted files and authorise Wobli to use them only as needed to assess and carry out your request. You must hold the rights or permissions necessary to submit and reproduce the model. Do not submit unlawful material or infringe another person’s intellectual property or privacy. Wobli may refuse technically infeasible, unsafe, unlawful or otherwise inappropriate requests. Personalised or made-to-order work may no longer be cancellable once production begins, without limiting mandatory rights. Uploaded files are handled as described in the Privacy Policy.

10. Accounts and communications

Provide accurate contact and delivery information, verify your email address, protect your login credentials and use only your own account. Tell Wobli if you suspect unauthorised access. Messages and Custom Lab conversations are for the customer and authorised administration, not public posting. Do not send spam, payment-card details, unnecessary sensitive information or material you are not entitled to share. Account deletion ends access to the profile; required transaction records and backup copies may remain as explained in the Privacy Policy.

11. Applicable law and versions

Swiss law applies, subject to mandatory legal protections and competent courts that cannot be waived by agreement. No exclusive court is imposed on consumers contrary to mandatory jurisdiction rules. The version accepted at checkout applies to that order; its version identifier and acceptance time are recorded. Later changes apply prospectively and do not remove rights from existing orders. English and French versions are provided; an unintended translation discrepancy does not override mandatory rights. Questions or complaints may be sent to contact@wobli.ch.

Privacy Policy

Version 2026-10-22 · Updated 22 October 2026

1. About this policy

This policy explains how Wobli processes personal data under the Swiss Federal Act on Data Protection (FADP), without limiting any other law that applies. The operator identified in the “Operator and contact details” section below is the controller responsible for this processing. Wobli does not sell customers’ personal information.

2. Accounts, verification and security

For registration and authentication, Wobli processes your email address, password hash, verification status, relevant timestamps and session information. Email verification and password-reset links use limited-validity tokens. Verifying a new account may sign you in automatically. IP addresses, login attempts, authentication cookies and security events are processed to control access, prevent abuse and investigate incidents. Passwords are not stored in plain text. Administrator access uses two-factor authentication and security notifications.

3. Purchases, delivery and payments

Wobli processes the names, email address, telephone number, delivery address or pickup choice, products, quantities, prices, promo benefits, order number, payment/refund references and status, order and status timestamps, and terms version and acceptance time needed for your purchase. Information comes from you, your account, the shop’s transactions and Stripe payment notifications. Required checkout details are needed to take payment, fulfil the order and contact you; optional profile details can be omitted until needed for an order.

Payment details entered in Stripe’s payment interface are handled by Stripe and the relevant financial providers. Wobli receives payment identifiers, amounts and statuses, not your complete card number or card security code. Stripe also processes device, browser and connection information for payment security and fraud prevention. When Stripe components load, a connection to Stripe and associated technical processing may occur before payment is submitted, including before checkout is opened.

4. Messages, Custom Lab and emails

Wobli stores support questions, replies, Custom Lab descriptions, contact details, preferences such as material and colour, uploaded model files and filenames, timestamps, read state and conversation activity. Real-time messaging can share a temporary typing indication with the other participant. This information is used to answer you, assess feasibility and rights, prepare agreed work and provide support. Do not include unnecessary sensitive data or other people’s information without permission.

Transactional emails include email verification and password resets, order/payment and status notifications, cancellations and support or Custom Lab confirmations and replies. Messages may contain the relevant order or conversation details. Delivery records identify sent messages and their delivery outcome. These operational emails are not a marketing subscription.

5. Purposes and access

Data is used to operate accounts, respond to requests, perform purchases and custom-work agreements, arrange payment and delivery, provide after-sales support, protect the service, resolve disputes and meet record-keeping duties. Where another applicable law requires a legal basis, the relevant grounds are steps requested before a contract and contract performance, legal obligations, legitimate security and service-operation interests, or consent where required. Access is limited to authorised administration and providers who need the data for their role. Conversations are not public or end-to-end encrypted against Wobli.

6. Providers and recipients

Hosting: Contabo provides the virtual server hosting the Wobli application and SQLite database. Hosting and technical administration involve processing stored shop data, connection information and technical logs. Hosting and backup processing are not represented as taking place exclusively in Switzerland.

Infomaniak provides email services and domain management. Transactional emails are processed by the email service and the recipient’s mailbox provider. Stripe, its relevant group companies, banks, payment networks and service providers process payment and fraud-prevention information. Delivery providers receive the name, address and contact details needed to deliver your order. Authorities or professional advisers receive information where legally required or necessary to handle a claim. Wobli does not sell your personal information.

Contabo privacy information · Infomaniak privacy information · Stripe privacy information

Operator and contact details

Wobli is operated by Michal Wikiera as an individual, not as a separately incorporated company. Business postal address: Av. de la Gare 31, 1022 Chavannes-près-Renens, Switzerland.

contact@wobli.ch · wobli.ch

7. Processing outside Switzerland

Hosting, backups, payment processing and email delivery can involve recipients outside Switzerland. Stripe operates internationally, including in the European Economic Area and the United States, as described in its privacy information. International transfers are subject to applicable Swiss data-protection requirements, including recognition of adequate protection, appropriate contractual safeguards or another permitted legal basis where required. You may request further information about processing locations, recipients and applicable transfer safeguards at contact@wobli.ch.

8. Cookies, browser storage and external links

Wobli uses necessary first-party cookies for login sessions and authentication, including temporary administrator verification. These cookies have limited validity; sessions may also end when you sign out, change credentials or access is revoked. Cart contents, an applied promo code, language preference and whether the preorder introduction has been seen are stored locally in your browser until cleared or updated by the shop. Blocking login cookies prevents signed-in features. Clearing browser storage resets the relevant cart and preferences. You can manage cookies and local storage through your browser settings.

Wobli has not added a separate advertising or audience-analytics service. This does not mean there is no third-party processing: Stripe can use its own cookies or similar technologies for payment and fraud prevention under its notices. Social-network and map links take you to external services when opened; their own privacy rules then apply. Any new analytics, marketing tools or non-essential storage require a separate review and, where required, a choice before activation.

9. Retention and account deletion

Account information is kept while the account is in use or needed for the service. Order, payment, terms-acceptance and accounting records are retained for applicable statutory obligations, generally ten years from the end of the relevant financial year where Swiss accounting law requires this, and longer only where another legal duty or unresolved claim requires it. A deleted account does not erase these transaction records.

Deleting your account ends access to your profile. It does not necessarily erase every record associated with you: required transaction records, emails already delivered, files retained for an ongoing request or legal obligation, and existing backup copies may remain. Account deletion is not a promise of immediate erasure from all systems. Contact contact@wobli.ch to request a review and deletion of remaining personal data, subject to applicable retention requirements.

Support conversations and Custom Lab files are kept for handling the request, agreed work, relevant follow-up, warranty matters or disputes. Security and technical records are kept where needed to protect the service, investigate incidents or meet legal duties. Retention is assessed according to the purpose, sensitivity, applicable legal obligations and any unresolved claim; data no longer needed should be deleted or anonymised. This policy does not promise automatic deletion of conversations, uploaded files or logs after a fixed number of days.

10. Backups and safeguards

Backups are used to recover the service and protect against data loss. A deletion from the active system may not immediately remove the same information from backup copies, which remain subject to the applicable backup-retention and replacement arrangements. Backup copies are not intended for routine use, and relevant deletion requests must be taken into account if data is restored. This policy does not guarantee immediate deletion from every backup or a specific automatic backup-deletion deadline.

Security measures include password hashing, access controls, administrator two-factor authentication and private storage of operational data. Use the HTTPS address https://wobli.ch for protected communication with the public website. No online system can guarantee absolute security. Do not send payment-card details through support. Wobli will assess any data-security incident and comply with applicable notification obligations.

11. Your rights and contact

You may request information about your personal data, correction, deletion or restriction/object to processing, and data delivery or portability where the applicable conditions are met. You may withdraw consent for processing based on consent, without changing the lawfulness of earlier processing. Rights are subject to statutory exceptions and required retention. You can update profile details and use the account settings; other requests should be sent to contact@wobli.ch or the postal address above. Wobli may request proportionate identity verification to protect your data and will respond within the applicable legal period. You may contact Switzerland’s Federal Data Protection and Information Commissioner (FDPIC) or another competent supervisory authority.

Swiss data-protection authority (FDPIC)

12. Updates

Wobli will update this notice when its services, infrastructure or processing change. The date identifies this version; changes do not replace any separate consent required by law. English and French versions are available using the site’s language selector.